Tag Archives: Sunderland

Is Sunderland’s statement an ill-judged piece of crisis management?

It’s past midday, so I think we have to assume that the appointment of Paolo Di Canio as Sunderland’s new boss is not an elaborate April fool.

The news has sparked some pretty fierce reactions among fans and interested observers which is entirely understandable considering the man’s politics. You don’t need to be an expert in PR to know that employing a self-confessed fascist is going to raise a few eyebrows, however Sunderland seem to have been caught on the hop by the response. The club, clearly aggrieved that they’re now at the centre of a media circus, released a bizarre statement this afternoon detailing why they’re being harshly treated.

This appointment was always going to be terribly difficult to justify, however there was a real opportunity for Sunderland to take the heat out of the situation. For a start acknowledge the issue. Despite the club’s protestations that Di Canio’s position has been misrepresented he is famously on record saying that he is a fascist and was pictured several times performing a ‘Roman salute’ during his time at Lazio. Sunderland have committed the cardinal sin of crisis management – they haven’t got their facts right. As a result they’re completely discredited.

Paolo Di Canio salute

The scornful manner in which the press are referred to throughout is quite simply petulant. This is a story not borne out of media mischief, but the actions of Di Canio himself.

Furthermore the club have made it clear that they’ll not entertain any questions about the situation, finishing the statement with the following line:

“Neither Sunderland AFC, nor Paolo Di Canio, will make any further comment on this matter.”

Has ignoring the elephant in the room ever proven to be a sound public relations tactic? An unwillingness to engage on a particular topic will not make it go away, quite the opposite in fact. Warning journalists off asking about Di Canio’s fascist leanings may make sure his press conferences run a bit smoother but the club are sacrificing what little control they had over the issue. A dangerous decision.

Sunderland’s PR department had an unenviable task when they woke up this morning. Lancing this particular boil was always going to be difficult to do however a desire to ignore certain unhelpful facts mixed with a lack of preparedness and refusal to engage further has exacerbated the situation.

Does it matter how Premier League football clubs use Twitter?

A lot has been written about footballers on Twitter, mainly due to the antics of one Joey Barton, but not much is said about how football clubs use the platform. In the Premier League 19 out of the 20 teams have an official Twitter presence (the name of club without an account may surprise you), all of which have very different styles of communicating.

Two of the better accounts are those of Sunderland and Wolves, where a mixture of news, insight into what goes on behind the scenes at the club and personable tweets make both an interesting read. At the other end of the spectrum there’s the spam approach, with Newcastle United being one of the biggest offenders. A riveting read if you’re a fan of offers on club-branded gear, not so much for those who want something a bit more substantial.

An example of Newcastle United's twitter spam

Sorry, if you want it in pink you'll have to look elsewhere...

But does the content matter? The stats suggest not. Newcastle have many more followers than either Sunderland or Wolves do despite the fact their stream is little more than a barrage of links. It seems fans will follow their club online regardless of whether their content is actually any good. But then that’s blind loyalty for you – what’s a poor Twitter presence to a supporter that travels around the country watching their team getting hammered?

So football teams don’t feel the need to innovate online like other brands because their audience will follow regardless, but that’s not to say that it’ll always be this way. The news that the Premier League are about to embark on a major social media drive indicates those within game are beginning to take digital comms more seriously. Will teams follow suit? It’s too early to tell, but I’d still like to know what you want to see from your club’s Twitter account? I’ll include best suggestions in a later post.